Terms of Service

To keep expectations clear, with the applicable exception kept narrow, using the storefront or submitting an order constitutes agreement to these Terms and the linked Refund, Shipping, Privacy, Payment, Contact, About, and FAQ pages. Customers must provide accurate order, billing, delivery, and contact information and may use the site only lawfully.

For clarity, with the support route made easy to locate, we serve U.S. addresses only and provide complimentary tracked standard shipping. An order ordinarily requires 1-2 business days to process and an additional estimated 4-6 business days after dispatch, without a guaranteed arrival date.

For a clear pre-purchase understanding, with the commercial term stated precisely, the customer return period is 30 days from delivery and includes exchanges and no-reason requests; approved return shipping is borne by the store whether the issue is preference or product quality. Refund posting takes about 5-10 business days after issuance. No-reason exclusions cover custom items, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive merchandise, not legally protected claims involving damage, defects, wrong items, or omissions.

As part of our service commitment, with the published commitment made specific, an unshipped purchase may be cancelled, whereas a shipped purchase follows the Refund Policy. Checkout uses USD and assesses taxes as the law requires. We may refuse an order affected by fraud, illegality, lack of authorization, or a material pricing error.

Questions about these Terms: support@nubywharf.shop, 512-981-9509, or 3350 Tyler Ave, El Paso, Texas, 79930, United States; support is available Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubywharf.shop
Phone: 512-981-9509
Physical address: 3350 Tyler Ave, El Paso, Texas, 79930, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)