Refund Policy

As an operating standard, with the relevant order status kept central, after receiving an order, a customer may request either a no-reason return or an exchange for 30 days.

For an informed purchase, with the sequence of events made clear, return authorization must be obtained from support@nubywharf.shop. nuby bears the approved return-shipping expense for change-of-mind returns, exchanges, quality concerns, damage, defects, wrong shipments, and missing merchandise; instructions or a prepaid label will be provided.

For transparent service, with the operating boundary stated upfront, we cannot accept a preference-based return for custom merchandise, clearance or Final Sale goods, gift cards, or opened intimate and hygiene-sensitive products. Quality failures, transit damage, wrong items, missing items, and rights that cannot legally be waived remain protected.

For transparent service, with the commercial term stated precisely, approved merchandise should be protected for transit and accompanied by its included components and packaging when reasonably possible. Following delivery and review of the return, funds go to the original payment method and usually appear within 5-10 business days.

For an informed purchase, with the available remedy stated clearly, contact us promptly to cancel before fulfillment ships. A dispatched order is instead handled through the return terms stated here.

Authorized return address: 3350 Tyler Ave, El Paso, Texas, 79930, United States

Refund and exchange support: support@nubywharf.shop or 512-981-9509, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubywharf.shop
Phone: 512-981-9509
Physical address: 3350 Tyler Ave, El Paso, Texas, 79930, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)