Shipping Policy

For clarity, with the commercial term stated precisely, orders can be delivered only in the United States. Free standard shipping applies throughout the U.S., and each dispatched package is accompanied by tracking.

From a customer-service perspective, with the operating boundary stated upfront, allow 1-2 business days for processing before carrier handoff; weekends and U.S. public holidays are not business days. The estimated shipping journey after handoff is 4-6 business days.

For a straightforward customer experience, with timing and responsibility read together, we communicate dispatch and tracking through the checkout contact record. Please verify every address field before ordering and contact support at once about an error, since changes may not be possible after processing starts.

To explain the outcome directly, with the order stage tied to the rule, quoted timing may be affected by severe weather, carrier disruption, seasonal volume, an address exception, or circumstances beyond reasonable control.

To state the rule precisely, with the applicable timing made explicit, customers may cancel an unshipped order. After dispatch, the Refund Policy applies, and any tax is charged according to applicable law.

Shipping and tracking assistance: support@nubywharf.shop or 512-981-9509, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubywharf.shop
Phone: 512-981-9509
Physical address: 3350 Tyler Ave, El Paso, Texas, 79930, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)