Payment Policy

About Credit/Debit Card

To keep expectations clear, with the relevant order status kept central, all prices and transactions are in USD. Checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; the methods available for a particular order appear securely during checkout.

As an operating standard, with the applicable exception kept narrow, card processing is performed through encrypted Shopify and approved provider systems, so nuby does not store full card numbers or security codes. The financial institution controls authorization holds, additional checks, approval, and decline decisions.

To keep expectations clear, with the controlling condition called out, accurate billing and contact details are required. An order may be reviewed or cancelled if payment authorization fails or fraud controls identify material risk, and taxes are collected as applicable law directs.

In keeping with our customer promise, with the available remedy stated clearly, refunds that receive approval go back to the original form of payment; the financial institution generally completes posting in 5-10 business days.

Payment assistance: support@nubywharf.shop or 512-981-9509, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubywharf.shop
Phone: 512-981-9509
Physical address: 3350 Tyler Ave, El Paso, Texas, 79930, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)