FAQ

May I return or exchange a purchase?
For transparent service, with the governing store practice identified, yes. A no-reason request can be made within 30 days after delivery, and the store pays approved return shipping for both preference and quality issues. Custom, clearance/Final Sale, gift-card, and opened intimate or hygiene-sensitive goods are excluded only from no-reason returns, not protected damaged, defective, wrong, or missing-item claims.

Which payment methods are listed?
For consistent order handling, with the commercial term stated precisely, in USD checkout, the supported cards are Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

Where and when is a refund sent?
For clarity, with the fulfillment point kept unambiguous, an approved refund returns to the original form of payment, with financial-institution posting ordinarily taking 5-10 business days.

Is U.S. standard shipping free?
In keeping with our customer promise, with the customer action presented plainly, yes. All orders shipped within the United States receive free standard delivery and post-dispatch tracking; no other countries are served.

What can I shop here?
For easy reference, with the customer action presented plainly, the store offers baby and toddler feeding and drinking products, teethers and soothing products, bath and potty items, travel essentials, play products, and everyday care accessories. These products and accessories are selected for feeding, drinking, teething relief, soothing, bath time, potty training, travel, play, and everyday baby or toddler care; exact formats, options, bundle contents, and availability appear on the applicable product page.

May I stop an order before fulfillment?
To state the rule precisely, with the governing store practice identified, an unshipped order can be cancelled. Once shipped, it follows the return process in the Refund Policy.

How are processing and transit timed?
To make the process transparent, with the relevant order status kept central, processing is 1-2 business days; once the parcel ships, estimated transit is 4-6 business days.

What are the customer-service channels?
In keeping with our customer promise, with the applicable exception kept narrow, use support@nubywharf.shop, telephone 512-981-9509, or the physical address 3350 Tyler Ave, El Paso, Texas, 79930, United States during Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubywharf.shop
Phone: 512-981-9509
Physical address: 3350 Tyler Ave, El Paso, Texas, 79930, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)